Privacy Policy

Introduction

Welcome to Vectorisize ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using Vectorisize, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register for an account: Name, email address, password, and profile information
• Subscribe to a paid plan: Billing information, payment method details (processed securely through our payment providers)
• Upload content: Images, text prompts, and other files you upload for processing
• Contact us: Name, email address, and any information you include in your message
• Participate in surveys or promotions: Responses, feedback, and demographic information

1.2 Information Automatically Collected

When you access our services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on pages, click patterns
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance your experience
• Log Data: Server logs, error reports, and diagnostic information

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms (if you connect your account)
• Payment processors (transaction confirmations)
• Analytics providers (aggregated usage statistics)

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Service Provision and Improvement

• Providing, maintaining, and improving our AI-powered image processing services
• Processing your uploaded content and generating outputs (SVG vectors, upscaled images, etc.)
• Personalizing your experience and providing customized features
• Training and improving our AI models (using anonymized data)

2.2 Account Management

• Creating and managing your account
• Processing payments and managing subscriptions
• Tracking your usage and credit balance
• Providing customer support and responding to inquiries

2.3 Communication

• Sending you service-related notifications and updates
• Responding to your comments, questions, and requests
• Sending promotional emails and marketing communications (with your consent)
• Notifying you about changes to our services or policies

2.4 Analytics and Research

• Analyzing usage patterns and trends
• Conducting research and development
• Generating aggregated, anonymized statistics

2.5 Security and Legal Compliance

• Protecting against fraud, abuse, and security threats
• Enforcing our Terms of Service
• Complying with legal obligations and responding to legal requests

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (AWS, Google Cloud, etc.)
• Payment processors (Stripe, PayPal, etc.)
• Email service providers
• Analytics platforms
• Customer support tools

3.2 Legal Requirements

We may disclose your information if required by law, including:

• In response to court orders, subpoenas, or other legal processes
• To comply with government regulations
• To protect our rights, property, or safety, or that of our users
• To investigate fraud or security issues

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

3.4 Public Content

If you choose to publish your creations to our Explore gallery, that content will be publicly visible along with your username or initials.

4. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes. Uploaded content may be retained for a limited period for backup purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and employee training
• Secure cloud infrastructure

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

• Access the personal information we hold about you
• Request a copy of your data in a portable format
• Review and update your account information

6.2 Correction and Deletion

You can:

• Update or correct your account information at any time
• Request deletion of your account and associated data
• Delete specific uploaded content from your account

6.3 Marketing Communications

You can:

• Opt out of promotional emails by clicking the unsubscribe link
• Manage your email preferences in account settings
• Continue to receive service-related emails (account notifications, receipts, etc.)

6.4 Cookies

You can:

• Control cookies through your browser settings
• Opt out of third-party analytics cookies
• Note that disabling cookies may limit functionality

7. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to our facilities and service providers globally.

For users in the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us at privacy@vectorisize.com.

10. GDPR Compliance (EU Users)

If you are in the European Union, you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes:

• Consent (for marketing communications)
• Contract performance (to provide our services)
• Legal obligations (compliance with laws)
• Legitimate interests (service improvement, security)

11. Third-Party Links

Our services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@vectorisize.com
• Contact Form: vectorisize.com/contact
• Address: Vectorisize Inc., [Your Business Address]

14. Data Protection Officer

For EU users, you can contact our Data Protection Officer at: dpo@vectorisize.com